Posted on 4 January 2017
UX Designer, 12 month FTC at Big Lottery FundClosing date (11:59pm): 15th January 2017
Type of employment: Fixed term, Ref 16/105
Fixed term end date: 12 months from start date
Hours per week: 29.6-37 (i.e. 4 or 5 day working week)
Location: London or Birmingham preferred, remote within UK considered (must be willing to travel on a regular basis when required)
The Big Lottery Fund (the Fund) distributes around £650 million of National Lottery Funding across the UK each year supporting health, educational, environmental, and charitable projects. We are fortunate to be able to support around 12,000 projects each year with grants ranging from as little as £500 to multi million pound programmes. By funding good causes, the Fund makes a real difference to local communities all over England.
The Fund is committed to putting people in the lead – it is our official vision and our top priority. To that end we are taking significant steps to embrace the user-centered, iterative culture of digital development at the heart of how we work. This means establishing an internal digital team composed of current Fund staff and new hires who bring specialist skills and experience from the digital service design world.
About the role
The Big Lottery Fund receives thousands of applications a year, for projects that seek to benefit millions of people. Handling these is a large scale process of real consequence, and one in which the quality of user experience can make a significant real world impact. In 2017 this means that high quality digital channels are essential for fulfilling our mission.
The role will entail carrying out both user experience research and front-end design for the Big Lottery Fund. It will be within a digital team that is being formed from both current Fund staff and new hires, with the goal of giving the Big Lottery Fund an in-house capacity to research, design, delivery and iterate high quality digital services. With colleagues, you will have a key role in rebuilding the Fund’s public-facing website from scratch on a new technology base, using a range of agile and user-centred working practices. Team structure and working practices will be informed by the Government Digital Service’s service design manual.
The role has two components that have quite different skill requirements:
•The first role is to be a user experience researcher, familiar with methods for mapping user journeys, identifying user needs, prioritising features, and working with users to iterate prototypes from the paper stage onwards.
We understand and accept that most candidates will have more experience and skills in one of these areas than the other, however candidates with stronger applied web design skills will be preferred.
It is also likely that the Fund will occasionally seek your expertise as it seeks to make the best possible grant making decisions relating to project proposals containing significant digital components.
Please note: It is unlawful to employ a person aged 16 or over who does not have permission to live and work in the UK. Please be aware that you will also need to supply a copy of your eligibility to work documents before starting employment with the Big Lottery Fund. You will need to bring the original documentation on the first day of your employment.
NB: The Big Lottery Fund is unable to sponsor individuals to live and work in the UK.
You will be both a capable designer and a capable UX researcher, although the first of these skills is more essential to the role.
You will bring with you a proven track record of delivering customer-facing digital services that placed user experience and user needs at the heart of their priorities, either as a solo expert or as part of a team.
You’ll need experience in:
•Designing interactions professionally for the web and mobile.
•Experience of contributing to the development and continual enhancement of digital products or services
•Gathering user requirements for web-based services using modern methods
•Running user testing to improve decision-making
The following are not essential, but will strengthen your application:
• Experience of working with colleagues to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material
•Experience of working closely with colleagues to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction
•Experience of delivering designs that meet web standards, ensuring that key elements are built in from the outset
•Building relationships and working effectively with external providers, for example user testing and user experience professionals.
•Designing, scripting and analysing ad-hoc quantitative surveys
•Experience presenting work at user groups and conferences
•An ability to communicate design and research concepts to a non-technical audience
How to ApplyPlease send you CV with a covering letter describing how your experience meets the requirements of the role to firstname.lastname@example.org. You should include either a link to an online portfolio, or an attachment containing portfolio examples of your design work.
Invitations to interview for shortlisted candidates will be sent out no later than 17th January.
Interviews will take place on 24th January 2017 in London, although Skype will be considered for candidates for whom travelling poses a problem.
Please note that secondment arrangements will be considered.
For more information, or if you would like to discuss this opportunity in more detail please contact Tom Steinberg at email@example.com.
The Fund is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to increasing employment opportunities for people with disabilities and will respond positively to meet individual needs throughout the recruitment process. Once in post, the Fund will ensure that any appropriate reasonable adjustments to our workplace are made, in order to support colleagues with any form of disability