Community Manager

Based: London
Level: Mid-Weight, Junior
Salary: Undisclosed
Contract: Full Time
Applications Close: 22 March 2018
Website: ycn.org
Twitter: @thisisYCN
Job Listing Added: 21 February 2018

There is an immediate opportunity for someone with the right energy and experience to join our central team and help us to better listen to, and learn from our community. This will enable us to keep turning what we’re learning into a brilliantly designed and delivered experience for our membership.

Since our beginning in 2001 we’ve been building a community of creatively minded people and organisations around the world, and bringing them together to work and to learn with each other. The community is thriving, growing and super-engaged.

Today our members include big global brands such as adidas and Innocent, fast-growing newcomers like WeTransfer and Propercorn, global consultancies and recently formed studios, government departments and crusading charities, design maestros and rising illustrative stars. Working across all sorts of sectors, what they share are cultures and outlooks where collaboration, curiosity and an openness to learning from outside of them is welcomed.

We provide our community with access to an ongoing, in-person learning programme, consisting of talks, panels, classes, roundtables and workshops; as well as a digital learning platform called Can. Simultaneously, we help to connect them with the best possible talent and partners for any kind of project, brief or purpose — turning learning into action.

Our mission is to help people to learn and do new things together, and so the most important thing we need to know is the things our community wants to learn and do more of.

Which is where the opportunity arises for a Community Manager.

The Community Manager role

The key to YCN and all that we do, is our ability for our offering to be deeply rooted in our members learning goals and business objectives. From this, it is key that we ensure that the right aspects of our learning programme and, broader community, are then made visible, as well as maintaining a long term relationship with our community.

Working alongside our Programme and Partnerships team, our Community Manager will help us do this better.

Responsibilities will include

  • Meeting with new members and coming to kick-off sessions where interests and goals are captured.
  • Checking in with members to ensure they’re engaged and taking advantage of all benefits.
  • Building relationships with members around their interests and goals.
  • Helping us to design and evolve ways of recording and tracking the membership experience.
  • Sharing ideas daily for the membership experience and learning programme.

Our ideal candidate will have

  • 2+ years experience in a relevant role.
  • A solid understanding of creative business and the creative industries.
  • Great written and verbal communications skills.
  • Confidence and background in presenting and hosting meetings.
  • Excellent organisational and time management skills, and managing multiple accounts.
  • Experience of dealing with founders/directors and ‘heads of’ in organisations.
  • Generosity and a love for learning.

This is a brilliant opportunity for someone who loves creative business and wants to learn from a community of interesting people in order to help them to learn. It will also present an opportunity to make a purposeful impact as we grow, and to join a focussed and close-knit team. We’re very open to the background in which relevant experiences have been developed.

How to Apply

Please first send your CV and a covering letter to Nick Defty — [email protected]