OLIVER agency

Community Manager

Based: Leatherhead
Level: Mid-Weight
Salary: Undisclosed
Contract: Full Time
Applications Close: 07 January 2019
Website: oliver.agency
Job Listing Added: 23 November 2018

ROLE: Community Manager


LOCATION: Leatherhead


A LITTLE BIT ABOUT US:


Many companies talk about having a unique and thriving business model but OLIVER (Part of the Inside Ideas Group) truly does. This means that we have been named in the top 500 of the Financial Times fastest-growing companies in Europe 2018  https://ig.ft.com/ft-1000/2018/


What OLIVER does is provide clients with dedicated, on-site agencies that are built from the ground up. These agencies live and work right at the very heart of our client’s organisation. Delivering precisely the skills and capacity they require, complemented by brand talent from our whole business on everything from planning to execution.This business model creates a truly entrepreneurial, fast paced, challenging and rewarding environment to work in!


A LITTLE BIT ABOUT THE ROLE:


Together with our client Unilever, we are on the hunt for a best in class Community Manager to manage a portfolio of three top FMCG brands.  This role is predominantly focused on the Food sector, working on some of the best-loved brands including Colman’s, Hellmann’s, Marmite and Knorr, with the potential for exciting new brand launches.


You will be responsible for building, engaging and proactively managing a social community through all key channels including Facebook, Instagram, Twitter, Pinterest and Snapchat.


Working closely with the UStudio team, Brand Managers, the Group Planning Director and customer service partners CEC, you will be using best practice to represent the voice of the consumer, monitor conversations, post content (paid and organic) and manage the daily operations of various social challenges. 


You will have access to the strategic and creative network of the wider agency, and will be the lynch pin pulling the right people together to produce great content for your channels, as well as adding your own creative flair and community management expertise.


WHAT YOU WILL YOU BE DOING:


Brand guardian and steward of online personality
Driving dialogue with consumers
Identifying proactive opportunities for engagement and reactive content
Writing posts
Attending and posting from live events
Briefing creative
Publishing content
Maintenance of influencer relationships and reposting
Gathering of assets from / liaison with other agencies
Escalating trends and issues / flagging customer service comments for CEC attention
Qualitative reporting
 


WHAT YOU WILL NEED TO BE GREAT IN THIS ROLE:


Most importantly, this role requires a courteous, positive and high-energy individual with great people skills. We value hard work, and we want to have fun doing it.  The successful candidate will have a strong background of working with digital and social agencies, and must excel in planning and producing engaging and creative social media and digital work. An editorial background and creative skills such as Photoshop would be an advantage.


2+ years experience
Level, strategic thinker
Gravitas with clients
Entrepreneurial and proactive - ability to spot opportunities to create content and help clients achieve their business ambitions
Creative flair
Excellent written communication skills
Works well under pressure
 


Benefits of the Unilever Leatherhead office


Free use of onsite gym
Discounted onsite hairdresser
Onsite restaurant
Discounted Unilever product shop
Easily accessible from Waterloo and Vauxhall stations (there are 8 trains to London per hour during rush hour, and the location is only just over 30 minutes’ commute from Clapham station).