Brave New World

Social Media / Community Manager

Based: London
Level: Mid-Weight
Salary: Undisclosed
Contract: Full Time
Applications Close: 23 December 2018
Job Listing Added: 23 November 2018

We are looking for a qualified Social Media / Community Manager to join our team. If you are a tech-savvy professional, experienced in social media, PR, promotional events and are passionate about high-end fashion, then we’d like to meet you.

We’re looking for someone who is a leader on all things social - a creative but also a strategic thinker who has the ability to work with cross-functional teams and own all social accounts.

Our ideal candidate has the ability to create, manage and execute social media strategies and has had previous experience in managing social campaigns, community management and working with influencers/celebrities. They should also be able to manage both start-up accounts and those with existing large social media followings to create excellent customer engagement and translate this into traffic to the necessary channel ie. websites. Ultimately, you should be able to act as the face and voice of our brands and manage all community communications.

- Develop and deliver engaging social media strategies
- Drive marketing / social media strategies from idea generation through to execution and analytics
- Provide engaging text, image and video content for social media accounts
- Respond to social comments and customer queries in a timely manner
- Monitor and report on feedback and online reviews
- Ability to think creatively and originate ideas from social media activity as part of either an integrated campaign or as a stand-alone activity
- Organize and participate in events to build community and boost brand awareness
- Coordinate with Marketing, PR and Communications teams to ensure brand consistency
- Liaise with Development and Sales departments to stay updated on new products and features
- Build relationships with customers, potential customers, industry professionals and journalists
- Stay up-to-date with digital technology trends

- Proven work experience as a social media/community manager
- Understanding and experience with the different social media tools and channels to achieve the objectives set by the client
- Experience in launching online community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
- Ability to identify and track relevant community metrics
- Excellent verbal communication skills
- Excellent writing skills
- Ability to understand social analytics and provide campaign reports and analysis
- Ability to interpret website traffic and online customer engagement metrics
- Knowledge of online marketing and marketing channels
- Attention to detail and ability to multitask

How to Apply

Please email your CV and cover letter to [email protected] and [email protected]