Assistant Shop Manager

Job Added: 28 January 2019
Applications Close: 27 February 2019
Level: Mid-Weight, Junior
Contract: Full Time
Based: London
Salary: Undisclosed
Twitter: @2021london

Assistant Shop Manager at twentytwentyone

twentytwentyone supply furniture, lighting and accessories from world leading designers and manufacturers.

This is an exciting opportunity for a dynamic and motivated individual to assist the Shop Manager in growing sales at our store in Islington.

The role embraces a diverse range of activities, requires strong organisational/administrative skills and a passion for design. An intrinsic understanding of customer service and an ability to sell and motivate the team are essential to this role. A minimum of 4 years’ retail experience is required. Direct experience in design-led retail management is preferred.

Full-time, includes weekend work. Remuneration according to experience.

Duties include:

Sales and customer service
• Provide customers with a well-informed, polite, friendly and high quality service
• Ensure all processes from initial enquiry, order processing and through to delivery/installation are fulfilled efficiently
• Be close to where the industry is going, know about customer initiatives in the pipeline and monitor local market sector
• Attend relevant training and staff meetings wherever offered
• Deal with any enquiries and complaints. Monitor customer service levels to ensure standards are met.

• Arrange shop display in an imaginative and creative manner to encourage and inspire customers
• Maintain and clean stockrooms and shop floor environment
• Ensure any maintenance issues are brought to senior management’s attention for immediate remedy

Press loans/ Hire
• Promote the retail business by liaising with stylists and journalists to ensure editorial coverage in key industry publications
• Create dialogue with press on new stock lines, seasonal promotions and news

Stock management
• Ensure all stock is priced and displayed at correct levels. Oversee barcoding/price labelling.
• Supervise incoming and outgoing goods and the procedure for hire/loan of goods
• Initiate changes to ensure that the store is able to compete effectively in the local (and national) market
• Assist with all stock taking activities
• Oversee weekly stock transfer in absence of Shop Manager

• Manage price lists and sales support information/sample materials and stock lists
• Maintain and build customer database
• Process quotations, invoices and customer packages
• Use Sage for recording sales, data analysis and forward planning
• Oversee and organise deliveries and installations
• Suggest and initiate new procedures and systems where necessary and approved
• Administer information to the correct channels
• Provide a high level of communication regarding orders and enquiries between colleagues.

Management support
• Provide cover for Shop Manager’s days off/holidays in conjunction with Supervisor
• Provide point of reference for customer service requests, issues and claims to ensure highest possible service levels are met
• Oversee shop team to increase sales and meet monthly targets
• Assist the Shop Manager with recruitment and training of staff
• Oversee weekly cash-up procedures
• Review theft and security procedures and train staff with Manager and supervisor
• Support Shop Manager with rota updates

How to apply

Please send CV and covering letter stating your current salary/salary expectation to: [email protected]