CRM Production Assistant

CRM Production Assistant

Job Added: 29 January 2019
Applications Close: 28 February 2019
Level: Junior
Contract: Full Time
Based: London
Salary: Undisclosed
Twitter: @farfetch

About the department:

Consisting of more than 100 people split across 10 teams, we look after both digital and brand marketing. We're a team of experts across Performance Marketing, SEO, CRM, Analytics and Data Science, Advertising Sales, Editorial, Online Communications, PR & Brand Events and Creative.

Working across all of the global markets, we make sure Farfetch remains high and mighty with both new and existing customers; all the while setting the brand apart from our competitors and making sure we're always one step ahead of the curve.

About the role:

We are looking for a CRM Production Assistant to join the Marketing Production team at Farfetch.
This team is responsible for the day-to-day content management across multiple channels such as email, the site and the app. You will be helping with email content updates as well as managing the proofing process and requesting translations. As part of the team responsible for the content upload globally across the Farfetch email, website and apps, you will be ensuring consistency and accuracy across all the Farfetch sub folders and channels. This role will be instrumental in ensuring that content we create across all of marketing is built, maintained and managed.

We are looking for someone with good HTML knowledge and experience in a similar role within email production.

What you’ll do:
● You will be helping building Farfetch’s weekly emails and in-App campaigns delivered in multiple languages using existing templates.
● You will work with Digital Designers and Front-End Developer to help optimising designs with implementing testing.
● You will work closely with the Translation Project Manager to enable a fluent workflow for proofing copy and requesting translations for all emails.
● You will implement robust QA processes to ensure all emails are executed perfectly on send.
● You will be helping to troubleshoot and fix errors.

Who you are:
● You are organised and interested in managing processes.
● You have the ability to work under pressure and prioritize in a fast-paced environment.
● You have the ability to work on multiple projects to tight deadlines.
● You have a basic understanding of web and email development principles.
● You have an interest in Email marketing & CRM.
● You have experience working in a similar role, ideally with experience in ecommerce.
● You have preferably some experience using an ESP or the desire to learn new technologies.

We can’t wait to receive your application. But before you send it to us, here are some helpful tips to make sure your application is as strong as it can be.

• Have you set out why this role is a good match for your career aspirations and that you have the skills and experience required? We want you to be as clear about your future ambitions as we are and whilst we encourage people to learn, develop and grow, you will need to hit the ground running.
• Have you checked spelling and grammar? We have high standards and you don’t want to miss out because of something as easily correctable as a typo.

We are committed to equality of opportunity for all employees. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

How to apply

To apply for this role please click on the link below: