Fast growth and continued success mean we are looking for a passionate and highly organised Senior Account Manager.

Working alongside our Associate Directors your role will be to nurture top-level client relationships and deliver design projects on time and within budget.

Depending on the project, you should expect to:

• Lead and develop account relationship, applying strategic and operational insights to ensure creative excellence and fiscal responsibility
• Work collaboratively with Associate Director/s to formulate and deliver internal project briefs, potentially across several clients concurrently
• Practice holistic thinking in regard to client and business responsibilities to ensure successful delivery on both sides
• Make effective strategic decisions on project and time investments
• Write clear, detailed and effective proposals and statements of work
• Present professionally to clients
• Apply professional/technical and process expertise to client issues
• Seek and respond to client feedback, resolving any issues quickly and effectively
• Respond to client enquiries, paperwork and planning requests in a timely manner, report on progress to clients when required
• Ensure projects are delivered within the agreed time, cost and other client specified parameters
• Ensure effective communication of financial matters and prompt invoicing on completion
• Maintain administrative duties associated with running clients and providing assistance to the creative team
• Report on team time and expenses accurately
• Report on personal time and expenses accurately
• Develop and cultivate new workstreams within account
• Secure new client engagements either autonomously or alongside an Associate Director

This role requires:

• 5+ years experience in a similar role and environment
• A solid understanding of the commercial design process
• Ambition to grow and learn on the job, taking on more responsibility
• Comfortable working independently on multiple projects, often with challenging deadlines (and constant interruptions!)
• Attention to detail, excellent written skills, multi tasking under pressure and a high level of computer literacy are essential
• Proven planning and time management skills
• Proven client/supplier liaison experience
• Proven experience of managing budgets and bringing in projects in on time and within budget
• Interpersonal and communication skills
• Proactive and confident

Knowledge of:
• Microsoft Office
• Adobe Creative Suite

Desirable:
• Second language

You’ll stand out if, like us, you:

• Have a thirst for knowledge
• Are creative, optimistic and entrepreneurial
• Are driven to succeed, decisive and can dependably deliver
• Are collaborative, influential and respectful of values

Who we are

Forpeople is a multi-disciplinary creative agency, making distinctly human products and experiences for some of the world’s most interesting and innovative companies - including Adidas, British Airways, Coca-Cola, Herman Miller and Intercontinental Hotels Group.

Founded in 2004, today we’re an intensely collaborative group of over eighty specialists, working together in a remarkable old pickle factory in South London across projects that span industrial design, strategy & insight, interiors, forecasting, user experience and brand communications.

Our work is wide-reaching and ever-changing, yet always anchored by a single, simple focus. People. Because ultimately, if design isn’t for people, then who is it for?

What we offer

People mean the world to us. That includes looking after our own, with things like:

• Global clients and world-class work
• A competitive salary
• A strong bonus and benefits package, reflecting both company and personal performance
• Training, support and personal career development
• A generous company pension
• A unique, inspiring working environment filled with incredible, likeminded people