Etre Cecile

E-Commerce Co-ordinator

Based: London
Level: Mid-Weight
Salary: Undisclosed
Contract: Full Time
Applications Close: 08 February 2019
Twitter: @Etre_Cecile
Job Listing Added: 09 January 2019

E-Commerce Co-ordinator

Reports to: General Manager

Duties will include, but not limited to:

· Providing exceptional customer service via email, phone and social media
· Responsible for dispatch of online orders (liaise with the Distribution Centre and customers)
· Providing and maintaining reports on fraud, cancellations, returns and reasons for refunds.
· Generate, update and implement website and social content (products, promotions, content) and communicating with necessary contractors where applicable
· Coordinate with print designer to have relevant visual collateral designed - i.e. Homepage block, banners, lookbook, newsletter, SM etc
· Organising products to be shot - best sellers for press & in line with what we have ordered. Making sure these are consistent and high quality.
· Expertise using CMS and oversee day-to-day management of site, and work with third-party programmers on errors and improvements.
· Compiling and monitoring retail selling performance reports and customer activity analysis.
· Achieve sales and growth targets by implementing strategies that will drive traffic and increase customer base and retention.
· Drive sales, customer acquisition, retention and profitability.
· General admin and updating of internal systems.
· Other ad-hoc duties as and when required i.e. damaged stock, invoices, freight, deliveries, schedule travel and accommodation, ordering office supplies.
· Identify, test and implement initiatives and features to enhance the user experience
· Plan, oversee the delivery of and review product copy and content that meets the brief and is suitable for use online
· Merchandise the website to maximise the sales and conversion opportunities
· Keep track of market and digital trends, monitor competitor activity
· Research, plan, create A/B test weekly targeted newsletters
· Liaising with the Web Development team to constantly monitor website performance and progress user experience
· Support the digital agency with the creation of SEO and PPC strategies and oversee the implementations
· Creating and optimizing PPC and Paid Social Campaigns


● It is ideal for the applicant to have had at least 3-4 years experience in the industry
● Proficient with I.T Software such as Word, Excel and adobe creative suite
● Highly Proficient with Magento, Shopify and Google analytics
● Knowledge of Zedonk, Google analytics, GTM and Search Console are desirable
The Candidate
● This is a broad role and the successful candidate will be very hands on, and work well within a small team.
● Excellent communication skills and adaptable personality
● Highly organised, with the ability to work under pressure and to deadlines, with occasional self-management

How to Apply

Please send CV and Cover Letter to [email protected] [email protected]