Second Home

Senior Receptionist

Job Added: 14 January 2019
Applications Close: 13 February 2019
Level: Junior
Contract: Full Time
Based: London
Salary: London Living Wage
Twitter: @secondhome_io

We are looking for a Senior Receptionist to join our team and ensure all our members and guests received world class customer service every time.

With having the member’s best interest at heart you are here to connect, problem solve and exhibit initiative to enhance the member experience at Second Home.

For our Senior Receptionist, you must be problem-solving, motivated individual you will excel at the challenge of a fast-paced and commercially competitive environment.

Responsibilities will include:

· Ensure members receive a world-class welcome and an experience that lives up to our values.

· Manage the rota and keep in line with budget with the FOH manager.

· Be responsible for managing all staffing issues within the reception area including holiday and sickness cover, lead with in-house training, day to day feedback and development / performance management.

· Provide backup and support within the staffing structure and carrying out the duties of another member of the reception team in the event of absence/illness.

· Order stationary within the assigned budget.

· Monitor and take responsibility of all spacekeeping checks, handovers. From opening to closing all procedures have to be followed for a brilliant member experience.

· Do VIP tours for our founders, guests.

· Make sure all membership packs are always made and registered.

· Meeting room system, monitoring it, weekly report of what has worked and any issues to FoH manager.

· Daily building checks.

· Updating maps for the reception team.

· Reception maintenance.

· Managing general enquires phone and email inbox; always gets a professional response.

· Event support at desk, and making sure the receptionist on shift supports the team and looks after the building.

· Lost property log.

· Checking CCTV.

· Always revisiting the morning and evening checks for the reception team.

· Setting up and breaking down events with the events team, making sure someone is available to help, with one person always covering reception.

· Inductions with every member.

How to apply

Please apply direct onto our careers website: https://secondhome.io/careers/14324