Customer Support Representative

Job Added: 18 January 2019
Applications Close: 17 February 2019
Level: Mid-Weight, Junior
Contract: Full Time
Based: London
Salary: Undisclosed
Website: everpress.com
Twitter: @everpresshq

Everpress is a global marketplace reducing fashion waste and driving real income for micro brands and social influencers through made-to-order apparel campaigns.

We’re championing grassroots creativity and are on a mission to empower creative independence in a sustainable way.

We're a tight-knit, friendly and fast growing team based out of a light filled warehouse studio in East London.

If you are hungry to upskill really fast and be given extra responsibility and want to create a truly exceptional customer experience, the Support team at Everpress is the one for you.

The Customer Support team is primarily responsible for educating and supporting our customers on a global level.

Support Representatives are responsible for working directly with customers to answer questions, track user feedback, report and escalate issues to engineers, and act as the bridge between our customers and our product design and development teams.

- Communicating efficiently and effectively with our customers - we use LiveChat & email to do most of our support, but you'll also be talking to customers on the phone every now and then
- Owning customer communications and issues from initial contact until resolution
- Becoming an encyclopedia of knowledge about how Everpress works and what it is capable of
- Influencing the direction of Everpress, the product
- Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions

- At least 2+ years previous experience in a troubleshooting environment
- Great problem solving abilities
- The ability to rapidly switch gears while retaining focus on the bigger picture
- Passion for talking to customers all day, every day
- Excellent communication and writing skills
- The ability to explain complex topics in easy to understand and concise language [English]
- Ambition, eagerness and the will to learn and improve upon your own skills

- You'll be working in a fast paced team with smart, passionate people
- A plant filled, relaxed working environment
- Decks in the studio
- Pizza on Fridays (and fruit bowls on tap)
- Weekly team drinks
- We're a creative bunch (DJ's / graphic designers / musicians / zine owners)
- Company away days and team experiences over bonuses
- Managing your own work-load & plenty of freedom
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

How to apply

Head to: https://everpress.workable.com/jobs/917096