Everpress

Customer Support Representative

Job Added: 08 April 2019
Applications Close: 08 May 2019
Level: Mid-Weight, Junior, Intern
Contract: Full Time
Based: London
Salary: London Living Wage
Website: everpress.com
Twitter: @everpresshq

Everpress is a global marketplace reducing fashion waste and supporting local/grassroots brands through made-to-order apparel campaigns.

We’re championing grassroots creativity and are on a mission to empower creative independence in a sustainable way. Our vision is Farfetch for local brands.

We're a tight knit, friendly, fast growing team based out of a light filled warehouse studio in East London.

Job Description:
We are looking for a Customer Support Representative to join Everpress in our East London studio.

You'll be primarily responsible for educating and supporting our customers - working directly with customers to answer questions, track user feedback, report and escalate issues to engineers, and act as the bridge between our customers and our product design and development teams.

Responsibilities:
- Communicating efficiently and effectively with our customers - we use LiveChat & email to do most of our support, but you'll also be talking to customers on the phone every now and then
- Owning customer communications and issues from initial contact until resolution
- Becoming an encyclopedia of knowledge about how Everpress works and what it is capable of
- Influencing the direction of Everpress, the product
- Being the one responsible, along with the Product team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions

The Ideal Candidate:
- At least 2+ years previous experience in a troubleshooting environment
- Great problem solving abilities
- The ability to rapidly switch gears while retaining focus on the bigger picture
- Passion for talking to customers all day, every day
- Excellent communication and writing skills
- The ability to explain complex topics in easy to understand and concise language
- Ambition, eagerness and the will to learn and improve upon your own skills

How to apply

Please submit your application & CV via: https://everpress.workable.com/jobs/917096