Research Intern

Job Added: 08 May 2019
Applications Close: 07 June 2019
Level: Intern
Contract: Full Time
Based: London
Salary: Undisclosed
Website: farfetch.com
Twitter: @farfetch

About the department:

Consisting of more than 100 people split across 10 teams, we look after both digital and brand marketing. We are a team of experts across Performance Marketing, SEO, CRM, Analytics and Data Science, Advertising Sales, Editorial, Online Communications, PR & Brand Events and Creative.

Working across all of the global markets, we make sure Farfetch remains high and mighty with both new and existing customers; all the while setting the brand apart from our competitors and making sure we're always one step ahead of the curve.

About the role:

We are looking for a Research Intern who can help Farfetch better understand its customers – who they are, how they think, what they want. This person would be responsible for setting up and managing a customer research panel which would enable the research team to support strategic and tactical projects across the business.

This role is about helping the research team grow its capability to deliver impactful insights. To succeed in this fast-paced environment, you will need to be proactive, highly organized, analytical and a quick learner. You’ll work with teams across the business, including marketing, customer services, operations, and our product, so a confident attitude and strong interpersonal skills are essential.

What you’ll do:

● Assist the Research Manager in implementing a customer research panel and research community, working with specialist tools and leveraging support from across the marketing department
● Support with the day-to-day running of this panel, interfacing directly with customers as well as being the point of contact for research requests from across the business.
● Work with the wider research team to design & implement surveys and/or customer interviews, analyzing the results and creating reports for stakeholders
● Assist with the running of our internal feedback survey and ensuring the results are being actioned by the right teams
● Proactively seek opportunities to generate a deeper understanding of the Farfetch audience and their experience

Who you are:

● Current university student or recent graduate
● Excellent communication skills, both written and oral
● Organised, with project management experience you have learnt from your studies
● Highly numerate, with good attention to detail
● Proactive and able to think on your feet
● Proficient in Microsoft Excel or other analytical software
● An interest in luxury fashion is preferred
● You have a flexible, approachable attitude with good problem-solving skills

We can’t wait to receive your application. But before you send it to us, here are some helpful tips to make sure your application is as strong as it can be.

● Have you set out why this role is a good match for your career aspirations and that you have the skills and experience required? We want you to be as clear about your future ambitions as we are and whilst we encourage people to learn, develop and grow, you will need to hit the ground running.
● Have you checked spelling and grammar? We have high standards and you don’t want to miss out because of something as easily correctable as a typo.

We are committed to equality of opportunity for all employees. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

How to apply

To apply, please follow this link: https://app.jobvite.com/j?aj=ozo39fwT&s=Its_Nice_That