Your Shout

Consultation & Engagement Manager

Job Added: 29 July 2019
Applications Close: 12 September 2019
Level: Mid-Weight
Contract: Full Time
Based: London
Salary: £20,000 to £30000.00
Twitter: @thorncliffecomm

Your Shout is seeking a consultation and engagement manager to join its team in London.

For nearly 20 years Thorncliffe/Your Shout has led the way on consultation for developers. Our sister brand Your Shout is now looking for someone to lead our community consultation division as a community consultation and engagement manager.

Job function: public consultation and engagement
Contract type: permanent
Hours: full time
Salary: competitive

Your Shout is looking to recruit a community consultation consultant, preferably with experience in this field:

- good written and oral communications skills are essential
- knowledge of InDesign software essential, plus other Adobe Premier products
- knowledge of using web CMS (we use Nationbuilder)
- you need to have excellent experience at devising and implementing creative engagement techniques
- project management skills
- experience of organising events
- an understanding of the role of consultation and engagement in the planning system
- knowledge of planning, urban design and/or architecture is an advantage and a desire to build a shared agenda for change, crucial

This is a unique opportunity to lead teams making genuine contributions to large-scale regeneration and strategic projects for London and across the UK.

Consultation processes generally involve extensive community outreach and mapping, developing creative techniques for people to participate in the design and development process in a meaningful way and ensuring high-quality communications and feedback loops are maintained – including the use of websites and social media.

As the successful candidate, you will be required to:

- work flexibly, across teams and across a number of projects
- create innovative strategies for engaging and consulting with residents, community groups, businesses and hard to reach groups, including young people
- liaise with clients and design teams to develop and deliver consultation projects often to tight deadlines
- design and produce consultation materials including content for exhibitions and workshops
- liaise with third-party suppliers
- co-ordinate event planning and ensure proper procedures are followed
- organise, attend and record meetings and events with a range of stakeholders including hard to reach groups
- analyse and report on findings from consultation
- on occasion attend evening and weekend consultation events
- keep up to date with consultation policy with relevant and cutting edge thinking
- manage team resource, ensure delivery and be part of the Your Shout/Thorncliffe senior team to plan resourcing and future direction of the company
- handle other office duties as appropriate

As the successful applicant you will:

- be educated to degree level with excellent written and spoken English
- have considerable experience in community consultation and engagement and consulting with a range of stakeholders and facilitating events. This may be from local authority work in community engagement or cross-sector events management
- excellent attention to detail and accuracy
- have excellent communications skills, with the general public and most importantly be a good listener
- be based in London
- ideally have a full driving licence

If you are interested in this position, please apply with a CV and cover letter with a description of relevant experience, your suitability for the role based on the person description and ideally an example of a graphic project or consultation plan and materials you have been involved with/carried out.

You may be asked to complete a candidate form. If you do not hear from us within five working days, you will not have been successful in your application.

Your Shout is part of Thorncliffe (

How to apply

Please copy and paste your CV into the body of an email and send it to [email protected]

Please state your notice period of potential start date.