twentytwentyone

Web Content Coordinator

Job Added: 25 July 2019
Applications Close: 08 September 2019
Level: Mid-Weight, Junior
Contract: Full Time
Based: London
Salary: Undisclosed
Twitter: @2021london

Web Content Coordinator at twentytwentyone

Full-time Monday to Friday, based at the River Street office and showroom in EC1R.

twentytwentyone has established itself as one of London’s foremost retailers of classic and contemporary design and we are now seeking an enthusiastic, personable and dedicated individual to join our web team.

Areas of responsibility include:

Content and administration
• Upload new product ranges to online store, writing informative and SEO friendly copy.
• Source and edit imagery for product ranges.
• Create fabric, colour and finish pdfs, online spec sheets and pricelists.
• Assist with up to date accuracy of entire online catalogue, maintain and monitor stock level information and new pricelists, working with web team, retail and warehouse to monitor out-of-stocks/new stock deliveries
• Monitor Supplier Terms document for new price lists and update web products accordingly.
• Administer information to the correct channels, report important or recurring issues.
• Provide a high level of communication regarding orders and enquiries between customer, suppliers and colleagues.
• Ensure correct claims procedures are followed and relevant parties are kept informed of any losses/compensation/discounts.
• Provide sales and customer service support to ensure web orders are processed and progressed accurately and efficiently.
• Provide showroom reception support and lunch/holiday cover where required.

The ideal candidate will have:
• An enthusiasm for twentytwentyone and our products
• Strong organisational and administrative skills, with attention to detail and accuracy
• Excellent written English
• Strong computer skills including Photoshop
• An intrinsic understanding of customer service
• Flexibility and keenness to carry out all aspects of the role
• Strong initiative and problem-solving skills
• Familiar with Shopify or similar CMS is desirable
• Copy writing experience is desirable
• Experience of selling high-end, made-to-order furniture/lighting would be an advantage.

We offer:
• Birthday day off
• Company annual bonus scheme
• Generous staff discount
• Season travel ticket/Cycle Loan
• Training and opportunities for development

How to apply

Remuneration according to experience. Please send CV and covering letter stating your current salary/salary expectation to: [email protected] - please note that we are only able to respond to candidates shortlisted for interview.