Account Manager

Why You'll Love Working with Us

Our focus is to create truly unique gifting experiences and projects for our clients.

We work with a range of companies from small boutiques to larger brands such as Spotify, Google, Netflix and Instagram. We create interesting and engaging gifts that help brands communicate with their clients and staff whilst offering an end-to-end solution from ideation to delivery. We see ourselves very much at the forefront of this.

We’re looking for an Account Manager to join our Corporate team and cultivate great relationships with both existing and new clients. You will work in close tandem with the rest of the commercial team and also have your own book of clients in a dedicated vertical in which to build and develop. You will be the primary contact for your clients and act as the conduit between our creative, production, and shipping teams to ensure that every project creates an everlasting impact.

This is a hands-on role that requires excellent project and client management skills. The role is client facing and demands a knack for creative problem solving and strong communication skills that keeps clients in the loop at all stages of the project.

What you’ll do:

• Work with the Head of Sales to build ambitious yet achievable targets each year.
• Be accountable for your projects: from briefing in concept decks, estimating product costs, tracking budgets, sourcing, managing client expectations and overseeing the product development.
• Work across a variety of industries but focus on your own vertical and build expertise in your dedicated space.
• Drive new business opportunities through outbound approach and networking.
• Develop existing business through relationship nurturing and proactively pitching new concepts and opportunities.
• Projects may range from size and creativity, from very small quick orders to larger bespoke creations. You will be responsible for managing all the work streams to produce the final deliverable(s). Understanding of scope and awareness of status of all live briefs and efficient team resourcing including task prioritisation.
• Work in a commercial team of Account Managers and collaborate on aspects of the accounts you work on together.
• Work effectively and efficiently with internal teams such as Creative, Purchasing, Production, Finance and Logistics.
• Be the go-to person for all status-related information and remain diligent and on top of progress.
• Answer briefs and inbound sales inquiries with consistent communication and a proactive approach.
• Be confident and comfortable communicating effectively with a range of personalities.
• Use your experience & knowledge to be a key decision maker on projects and offer valuable experience and insight during early concept work.
• Consistently inspire colleagues with concepts/ideas/technologies that can also be considered to enhance our work.
• Extensive use of our CRM tool (Hubspot) and our inventory tool (Unleashed).
• Executing the requirements of Unleashed with knowledge and accuracy; ensuring quotes, sales orders and purchase orders are updated and exact.

About you:

You will be dynamic and energetic with a sales and 'people' driven approach. Confident, practical and demonstrating a good understanding of consumer markets. You’ll be great at working within a team and have a ‘hands-on’ and ‘can do’ attitude, particularly when working to tight project deadlines. You’ll be ambitious and be looking to grow in the role, building towards more senior positions in time.

Why Join Us?

Dynamic Environment: Engage with a creative and vibrant team that challenges and inspires you.

Career Growth: Opportunities to advance to more senior roles within the company.

Comprehensive Benefits: Enjoy a range of perks including generous holiday allowance, team events, and wellness benefits.

Salary & Benefits:

Salary: £40,000 - £45,000, based on experience

Perks: 25 Days Holiday, additional paid leave on bank holidays, pension scheme, team experiences, employee discount, vitality membership, art pass, birthday leave, finder’s fee, Green Commute cycle initiative, CycleSaver.

* Please note, this is a full-time role based in our West London office, with the option to work one day from home.