Staff Brand Designer, Web

Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

What's the opportunity?

The Intercom Brand Studio is looking to build a world-class creative team. As a key component of this highly motivated & inspired team, we are looking to hire a creative visionary to lead the charge on Intercom’s visual web presence.

The ideal creative candidate will have a wealth of boundary-pushing visual web design experience, mastery in collaborating closely with web development partners, an obsession with sweating the finer details, ability to navigate ambiguity, a driving ambition for creative quality, and will bring positivity and optimism to every touchpoint. You know, a creative genius that’s really cool to work with.

As a member of the Intercom Brand Studio, you’ll work alongside various designers, writers, Producers, Illustrators, and Animators to produce career defining work that will shape the future of the Intercom brand.

There’s never been a more exciting time to join the Intercom Brand Studio as we are reshaping what it looks like to build an in-house creative agency within a recognized and reputable Product-lead SAAS business.

If you’re a highly motivated and inspired digital designer and you’re looking to help build a culture of creative talent and shape a special, deep-rooted culture, this is your opportunity. We’re here to do the best work of our careers and to help shape the future of a thriving and expanding business.

Our small but growing in-house team is home to a diverse group of creatives with a broad range of experience, backgrounds and talents. We’re constantly looking for ways to make our day-to-day work feel fresh and meaningful, and we deeply value the health and wellness of each member of the team.

What will I be doing?

• Designing boundary-pushing, creatively inspired digital design
• Collaborating closely with development partners to create slick, advanced, modern & tasteful digital design work that push the boundaries of current web creative standards.
• Inputting on wireframing and information architecture
• Delivering work at the forefront of design and web trends
• Creating impactful and highly realistic product-focused visuals
• Storyboarding motion-based assets and art directing animators
• Collaborating with and art directing illustrators
• Ideating and prototype interactive solutions
• Designing for responsive breakpoints
• Working within and expanding the digital design system
• Helping implement a new brand identity on the web
• Owning projects from concept to final execution
• Collaborating with stakeholders in a highly iterative and agile environment
• Balancing design excellence with a need for speed and a focus on success metrics
• Partnering with writers, producers, marketers, product experts, company leaders and external agencies to drive projects forward
• Mentoring and providing direction to junior designers and freelancers

What skills do I need?

• 7-9 years of design experience with a portfolio showcasing a breadth of brand focused web design work
• Proficiency in Figma, Adobe CC (Webflow a plus)
• Experience in motion design and storyboarding (in execution and/or art direction)
• Experience in concepting and defining visual direction
• Strong design sensibilities, from high-level strategic direction to production details
• Ability to communicate with precision, clarity, honesty, and respect
• Basic understanding of HTML/CSS to converse with developers
• Basic understanding of designing within a CMS
• A general understanding of business goals and strategy
• A general understanding of web performance metrics
• Ability to present ideas effectively to stakeholders
• Ability to navigate ambiguous projects

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.