Studio Manager / Projects Coordinator

We are looking for a Studio Manager / Projects Coordinator who is excited about grasping a new challenge. Working directly with the CEO & founder, alongside a dedicated team of remote developers and freelance strategists and designers, this is an exciting opportunity to be in at the start of a new and growing company, helping shape processes, designing systems and creating great ways of making great work.

Located in the heart of Shoreditch, with a mix of office and remote working, Schema Studios provides branding, digital transformation, technical consultancy and content services within the luxury hospitality, travel and property sectors - with clients spread across the globe. We create platforms that balance the desire for the exquisite design aesthetics demanded by premium & luxury brands with the need for robust, conversion-focussed solutions.

You will be highly collaborative, deeply engaged in the quality of our outputs and obsessive about creating excellent results for our clients. You are organised, focussed, self-motivated and on top of all the small details - but you never lose sight the 'why'. We’re looking for someone who thrives on supporting the team, is always looking for ways to bring out the best in people and situations and relishes the chance to wear a number of different hats.

What you’ll be doing:

General

• Making the agency work like clockwork.
• Delighting clients with your empathetic and solution-focussed approach.
• Being passionate about the delivery of great work.
• Supporting the CEO in growing the company, culture and profit.

Day to Day

• Manage the workload of a team of retained and freelance resources.
• Develop processes to improve communication and workflow management.
• Be proactive in solving short term scheduling challenges or utilisation gaps.
• Maintain a constant knowledge of current and upcoming projects including business development activities.
• Plan and forecast future work, making recommendations for upcoming resourcing needs and opportunities.
• Grow and maintain a freelance talent pool.
• Coordinate freelance strategists, UX and UI designers and others, managing their contracts, deadlines and deliverables.
• Work with the technical manager to review and update monthly development resourcing.
• Ensure retainer hours are planned, updated, tracked and delivered.
• Manage client communications, updates and deliverables.
• Facilitate internal scoping and progress meetings.
• Run retainer prioritisation meetings with clients.
• Manage client feedback, testing and review.
• Support with content entry and testing.

What we need from you:

• Experience working in a studio management or a projects coordinator role - ideally within a digital agency.
• A strong understanding of digital design & build.
• Understanding of brand and visual identity process beneficial.
• Experience working with content management systems, ticket management systems and other process tools.
• Experience defining and managing priorities.
• Excellent team & relationship building skills
• Experience building client relationships & stakeholder management
• Robust, pro-active management of time and costs.
• General understanding of web technologies
• Good understanding of UX/UI and visual design principles.
• Experience working in a start-up or similar environment where adaptability and a hands-on approach are essential, would be ideal.