European Fulfilment Manager

Why You'll Love Working with Us

We help brands create unique and memorable gifting experiences. Working with incredible global brands and individual customers to bring to life custom projects with global fulfilment. Bespokely is a fast growing company with big ambitions! Our Netherlands operation is a key part of this growth. The team is currently three people but we are planning on expanding this team significantly over the next five years. This is the perfect role for someone who wants to grow with us on this exciting journey!

A Day in Your Life

Lead the team with a can-do attitude: allocating tasks, creating new efficiencies, and setting the tone for a positive and motivated working environment.

Personalise products using our specialist machinery, this could be embossing a phone case with a customer’s initials, or using an embroidery machine to sew a bespoke logo onto a branded jumper.

Quality check across each level of fulfilment to ensure that all orders are personalised to a high standard.

Ship and track parcels guaranteeing all packages are dispatched within the correct turnaround time.

Effectively manage the team, giving ad hoc feedback, constructive guidance and conduct staff appraisals.

Manage stock handling via our inventory platform, Unleashed, and conduct stock checks to ensure accurate reporting.

Provide operational support to the Customer Service team by ensuring that all escalated complaints are resolved swiftly.

Support the Sourcing team in any ad-hoc local sourcing when required.

Lead the hiring structure and interview process for all new NL staff members.

Identify where staff training is necessary and impart your managerial experience and guidance when needed.

Ownership of Fulfilment KPIs and reporting for the region.

Maintain an orderly and clean working environment, ensuring that the space remains organised and running efficiently at all times.

Liaise across borders with our UK team, this will include meeting with the Managing Director, Founder, and Heads of Departments to report on the intricacies of the Netherlands operation. Providing feedback on operations and proposing changes with a solution-based attitude.

Demonstrate a trustworthy nature, making sure to prioritise a high-level of responsibility across every task from locking premises to delivering large projects.

What We’re Looking For:

Managerial Experience: Leading a team with gumption, providing constructive feedback, and demonstrating yourself to be an inspiring motivator in order to get the best out of your team. Acknowledging that you set the tone and therefore remain reliable, trustworthy, organised and on-time.

Enthusiasm: Demonstrating a can-do and positive attitude, where the answer is ‘yes’.

Proactive Approach: Remaining solution focused, seeing where efficiencies can be put into place, striving to see the bigger picture and acknowledge your part in getting us there.

Attention to Detail Focused: Not only by spotting errors but also by having the foresight to envisaged problems and thus be able to provide innovative and effective solutions.

Technical Proficiency: Skilled in ecommerce software such as Shopify, Unleashed, Monday.com, as well as proficiency using and maintaining machinery such as heat-press, engraving and embroidery.

High Level of Spoken English: Our team is from all over the globe, with English as our shared language.

Right to Work in the Netherlands: With a valid and in-date passport so you can travel to and from London for onboarding, training and team building.

Experience in a fast-paced environment: Where no two days are the same, you thrive as part of a team, you love being busy, on your feet and excel when working under pressure.

What We Offer

Innovative Projects: Work on high-profile projects with leading global brands.

Growth Opportunities: Expand your skills and grow within a rapidly evolving company.

Collaborative Culture: Be part of a supportive team that values creativity and innovation.

Employee Perks: Enjoy a range of benefits designed to enhance your work-life balance and career development.

Salary & Benefits:

Salary: €42,000 - €50,000 (Dependent on relevant experience)

Perks: 25 Days Holiday, additional paid leave on bank holidays, team experiences, employee discount, art pass, birthday leave, finder’s fee, loan-a-bicycle, tax free travel allowance.