Mid/Senior Account Manager
Job Description
About us
We are an award winning branding agency with design at it’s heart. Our key areas of expertise are identity, branding, print and digital although we do get involved in lots of other areas including advertising, animation and short films. We work with an eclectic mix of clients that include property, retail, food & beverage, tech start-ups, automotive, leisure and fashion.
The majority of our work is property based although we pride ourselves on pushing boundaries and creating work that really resonates with its target market. We have recently formed a strategic partnership with the architects ‘Squire & Partners’ and are based at The Department Store in Brixton.
We believe every brand and business needs a heart and soul to survive. This is embodied in our company ethos - ‘Bringing brands to life’.
The role
We are looking for a confident and outgoing project manager to help manage our clients and projects we’re working on. We are an ambitious design team that punches above it’s weight. The account manager will work closely with the managing director and creative team to deliver projects on time and on budget. We are at an exciting stage at Mammal where we are looking to grow and develop the business and want to find the right person to help us do that.
Key skills and attributes
• Ideally a minimum of 2 years working in a branding agency
• Motivated, efficient and well organised
• Exceptional attention to detail
• Ability to work well under pressure
• Strong written and verbal communication skills
• Ability to develop & nurture client relationships
• Excellent client facing skills
• Ability to use initiative and be pro-active with projects / clients
• Competent with Microsoft Excel and Word
• Solid understanding of the design, print and website process
• Ability to deal with several projects at a time and prioritise requirements to meet project deadlines
• Ability to use project management software (We are currently using Workflow Max)
Key responsibilities
• Dealing with clients on a day-to-day basis
• Liaising with clients and giving feedback to designers
• Preparing accurate quotes, budgets and timelines
• Managing budgets, timelines and delivery of projects
• Managing creative team schedules and ensuring designers are aware of timings and what is required for the project
• Invoicing clients and ensuring costs associated with jobs are invoiced and allocated accordingly
• Managing production process for print and digital
• Managing clients expectations and ensuring projects are delivered on time and on budget
• Having a key role in pitch presentations and new business activity
• Increasing the turnover and profitability with our clients
• Engaging with new potential partners
The benefits
• Responsibility and ownership over projects
• 21+ holiday days a year (Not including bank holidays)
• Mammal office closed between Christmas and the New Year
• Hybrid working - Mon, Tues, Wed in the office. Thurs, Fri - work where you work best
• Membership for Upstairs (Bar & restaurant) which includes access to various events - yoga, life drawing, pilates, book club and movie nights
• Annual office trip with Squire & Partners