Venue Manager

Venue Manager - Lafayette

Goods Way is a multi-faceted, F&B, music and events destination combining world class live music, London’s most exciting food traders and an exceptional drinks program across a buzzing food court, 6 bars and Lafayette; a 600 capacity concert venue.

tvg hospitality is a global entertainment & hospitality operator with offices in the United Kingdom & the United States. Founded by CEO Ben Lovett, serial entrepreneur and a multi-award winning musician, alongside his brother Greg Lovett who joined the team as CFO following many successful years with the Soho House Group, tvg is based around two core principles: The first principle is born through music, and the sacred connection that exists between an artist and their fans. Our mission is to build the best places in the world for those relationships to exist. Our second principle is born through hospitality, notably food & beverage. We believe in the artistry & elevation of not only what we see and hear but also what we taste. From the classics to something new, we pride ourselves on consistently delivering the best products with first class service.

These principles are brought together through a dedication to creativity, craft and character that provides a common ground for some of the world's best engineers, architects, artists, chefs, mixologists and brewers to come together with staff and local communities to create destinations that become landmarks, and experiences we remember forever.

tvg hospitality currently operates three venues in the United Kingdom with six projects currently in development and under contract in the United States and further new sites in both countries pending. Just one example of an exciting project underway, The Orion Amphitheater in Huntsville, Alabama opened its doors on 7th May 2022. An 8000-capacity destination venue inspired by the grand open-air amphitheaters of Ancient Greece, the Orion is supported by three stories of unique concessions ranging from the Madkin & Weeden tap rooms through to Isadora’s wine bar, El Cohete Taco & Tequila, and the dramatic sky bar with immense views, not only of the stage and the performer but also the surrounding landscape.

ROLE: Venue Manager, Lafayette

LOCATION: London Venue Group, UK

REPORTS TO: General Manager, Goods Way

POSITION: Full time with benefits

JOB SUMMARY

We are searching for an experienced venue manager to lead a like-minded team who are inspired by music, obsessed with hospitality and care deeply about the customer experience.

The role of Venue Manager is to be part of the venue leadership team, tasked with delivering an efficient and effective service, making sure that our customers and artists have an experience that will always exceed their expectations. Working alongside the front of house team, technicians, promoters, agents, site management and security they will deliver best in class gigs, club-nights and private events.

As an integral member of the Goods Way team, the Venue Manager will be held to the highest professional and ethical standards. The Venue Manager is an entrepreneurial and collaborative forward thinker, communicator, and leader who is focused on delivering best in class customer and artist experience in their venue. They will work closely with colleagues in the UK to promote the adoption of best practices, share knowledge and drive efficiency.

KEY DUTIES & ACCOUNTABILITIES

• Oversee the day-to-day operation of Lafayette.
• Manage the partnership with the in-house security team.
• Deliver best in class gig operation alongside the technical teams, ensuring all visiting artists and reps are delivered an over and above service.
• Lead each Lafayette event alongside the Technical Manager.
• Continuously develop operational processes in order to drive maximum effectiveness and efficiency.
• Recruit, mentor and coach all new and existing employees in the Venue team.
• Determine and deliver customer experience excellence.
• Act as a leader to the Venue team, embody the values of the venue and serve as an ambassador for the Lafayette brand.
• Ensure there is a consistent high level of service, going beyond guests’ and artists’ expectations.
• Assess development needs and train staff accordingly.
• Ensure compliance of all fire, licensing and employment regulations.
• Design and deliver best in class experiences for customers with access needs.
• Undertake other duties commensurate with the grade and role.

EXPERIENCE & ATTRIBUTES

• An absolute love for music.
• Well versed in all aspects of venue operations and can effectively manage all departments; from show ops, security, bars and cloakroom.
• Experience managing teams in a high volume, high quality, multi-faceted operation.
• A balance of strong leadership, and a warm, fun, nurturing personality.
• Have a desire to develop in their career and inspire others to follow.
• Possesses an unwavering dedication to quality with meticulous attention to detail.
• An effective communicator.
• An excellent team player.
• An experienced in people leader..
• Effective at working under pressure.
• Timely and organised.

QUALIFICATIONS

• Must be a Personal License Holder.
• Level 2 Food Safety desirable.
• Level 1 Health & Safety desirable.
• First Aid certification desirable.
• Fire warden training desirable.

EQUAL EMPLOYMENT OPPORTUNITY

Venue Group strongly supports equal employment opportunity for all applicants regardless of race, colour, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information or identity or expression, veteran status, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Venue Group recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Venue Group may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.