Account Manager / Operations Manager - 4 Day Week - Maternity Cover

We’re a young, hungry, multi award winning conscious design agency who are going from strength to strength, boasting 40% growth on last year. We do GOOOOD™ work, for GOOOOD™ people. Our goal is to grow a business that makes a positive difference to people's lives (our L&L family, our clients and their customers), a business that creates change for good.

This exciting role is to oversee and manage the day to day running of all of our client accounts and projects. This is a maternity cover role, and we are looking for someone to join our team for a 6 month contract, with potential to grow into another role. Some of our previous clients include Who Gives A Crap, Urban Outfitters and Love Raw. You’ll be responsible for all client comms, budget management and scheduling, as well as coordinating the Lyon & Lyon team and our external partners. The key to this role is to support the creative team to make sure that they’re able to deliver the best work possible - on brief, within budget and on schedule.

Excellent communication skills (both verbal and written) are essential, as well as the ability to build genuine and long-lasting relationships with our clients. We need someone with the ability to solve problems and make decisions on the best route for our projects.

This role will require you to be proactive and able to work independently, managing your own workload and time effectively. Lyon & Lyon are currently pushing for real growth in the business, therefore we need someone that performs well in a fast-paced environment. We’re looking for someone with a positive, can-do attitude (and generally great vibe) to play a key part in our team and help us to deliver our fun and varied projects.

The successful applicant must have a minimum of 2 years in a similar client services/creative agency role and have a good understanding of design/web projects.

Regular tasks will include:

• Project management for branding, graphic design and web projects
• Managing client communications and relationships
• Ongoing management of project budgets and timelines
• Scheduling of studio time
• Supporting and managing internal design team and freelancers
• Raising invoices and logging expenses
• Other general administrative tasks.

The successful candidate must be:

• Friendly and approachable
• Customer service focussed
• Super organised
• Diligent with attention to detail
• Good at multitasking and prioritising tasks
• Good with words and numbers
• Have experience with using project management software such as Notion
• Join team meetups 2 days a month. No corporate BS just connection and fun
• Immediate start
• Living in the UK

Your vibe:

• Proactive and driven
• Self motivated and able to work autonomously
• Have a keen interest in current and upcoming trends
• Show an enthusiasm in and understanding of design
• Have a positive attitude and bring energy to the team

Perks:

• 4 Day Week - We have a 4 day working week Mon - Thurs to help with our work life balance and encourage personal growth.
• L&L Vibe Time ™- a monthly team jolly where we get together to; chill / learn / help others / get inspired / eat & drink.
• Potential for travel national and international
• Self Development Fund - Access to a pot of money to go towards personal development.
• Remote working. If you want some human connection we do have studios in Sheffield and Cardiff.
• A transition period where you will be supported and guided through our processes and workflow

Competitive salary based on experience for 4 days work per week.

Equal opportunities

At Lyon & Lyon, we're all about diversity, inclusion, and equal opportunities. We're proud to welcome applicants from all walks of life, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age, everyone is welcome here.

We're not just committed to protecting physical health, but mental health too. Your well-being is our priority, and we proactively ensure a safe and supportive environment for all.