Digital Account Manager (remote, UK)

Tokyo is a digital agency with offices in Liverpool and London. Our client experience spans the tech, entertainment, automotive and retail industries and includes well known brands such as Google, Harrods, Cisco, Emirates, Volkswagen, BBC and adidas

We are currently seeking a new digital account manager to add to our growing team. Due to the changing landscape, we are now opening up applications to remote candidates (UK only).

We are looking for a digital account manager to work with existing and prospective clients; from initial introductory calls and briefings, through to planning and delivery (with support from wider teams).

Role requirements:

• Client facing role
• 2+ years experience managing digital and integrated projects
• Ability to oversee introductory / briefing / fact finding calls
• Knowledge of a variety of digital platforms and technologies (CMS platforms, current web terminologies) would be beneficial
• Experience and understanding of bridging the gap between client and production teams, working closely with project managers, traffic managers and wider design and development teams
• Ability to manage the link between external clients and internal/freelance resource - onsite and remote
• Focus on effectively managing client expectations, comms, and troubleshoot any day to day issues or concerns
• Working understanding of industry tools and platforms (e.g. JIRA, GSuite, etc) would be preferred but not essential, training on these systems can be provided