Marketing Coordinator

Hours: 5 days per week | 9am-6pm

Location: 25 Eccleston Yards, London SW1W 9NF

Start Date: September 2022

About Augmentive

At Augmentive, we believe that mental health and wellbeing support services should be accessible to everyone. Augmentive is an online platform that provides access to high-quality, tailored support from a range of qualified therapists, coaches, trainers, nutritionists and mindfulness specialists, hand-picked by the Augmentive team.

We are building the future of mental health care, leveraging cutting-edge technology, artificial intelligence and automation to help those struggling with their mental health and wellbeing.

Over 200 times faster in securing treatment than the NHS, Augmentive offers a solution for both consumers and practitioners in the growing mental health space. Our users can sign up in seconds to discover over 500 qualified practitioners. With tailored recommendations and a choice of one-to-one sessions or group classes, we are making it easier for people to level up their performance, find their rhythm and fulfil their potential.

You will be joining our team at a pivotal point of growth in the business. You will report directly to our Head of Brand and work closely with our Founder, CEO and the rest of our team. Our small team is scaling up and you will be a key point of support for the Augmentive HQ, our clients and our practitioners.

This is an entry level position with a fixed 12 month contract.

This job description is just a starting point. Over the course of your time with us, your role has the potential to grow and expand around your skillset. If you’re looking for the start up working experience where you hit the ground running, this is the perfect role for you.

The Role

We’re looking for a Marketing Coordinator to join our small team.

Your objectives are:

• Boost our visibility online.
• Improve our community engagement.
• Increase traffic across our social media platforms and website.
• Support our existing marketing strategy, pipeline and calendar of activity.
• Quickly adopt the Augmentive mission and tone of voice (new - in progress) across external marketing channels.
• Support the wider team - we are a small group working in a fast-paced environment. You will act as an extra pair of hands across every element of the business.

Your responsibilities will include but not be limited to the following:

Communications/Social media

• Develop social media strategies with the aim of increasing brand awareness and customer engagement.
• Create content planning schedule with relevant campaigns (e.g. mental health awareness week etc.)
• Create captivating content for all communications channels from social media (Instagram, LinkedIn, Facebook, Twitter) to newsletters, blogposts/articles.
• Manage a monthly budget to spend on sponsored social media activity.
• Conduct competitor analysis to ensure we are at the forefront of the conversation, creating content that is original and authentic to Augmentive’s brand.
• Carry out bi-weekly reports to analyse trends, data and success.
• Monitoring and responding to customer feedback, comments and social media activity.
• Contributing and adding value to existing partnership, talent and influencer strategies.

Events & Activations

• Provide support for events, partnerships and a variety of marketing activations.
• Act as a brand ambassador at external events to capture content, network and further brand awareness.

Community support

• Manage our customer support service - answer queries in a timely fashion for both clients and practitioners.
• Day to day administrative tasks to support wider team and foster an efficient working environment.

You are

• Passionate about the Augmentive mission with an interest and awareness of the mental health/wellbeing space.
• Tech literate and keen to learn about the inner workings of a start up online business. Ready to jump headfirst into using new softwares and programmes.
• Social media savvy - proficient at using all major social media platforms with a creative and innovative approach to content creation. Knowledgeable of current social media trends.
• A wordsmith - able to write copy that directly reflects the values and mission of Augmentive.
• Emotionally intelligent - able to get to the core of how our brand connects with our audience.
• Able to prioritise your workload, have a strong sense of initiative and enjoy working independently.
• Familiar with inDesign/Photoshop (desired)

What’s in it for you?

• Holidays: We appreciate how important it is to take time off throughout the year and that’s why we offer 26 days holiday plus Bank Holidays. You can also spend 2 days per year supporting the local communities through volunteering initiatives.
• Flexi-working policy. We’re empowering everyone to make work, work for them. We would, however, prefer that you come into our office in Victoria, London at least three days a week.
• Wellbeing budget of £1800 per year.
• We’ll supply you with a new MacBook Air so that you can work effectively.
• We host regular socials, fun activities and yearly retreats (all optional, but we'd love for you to be there). It’s also a very dog friendly workplace.
• The opportunity to join a supportive, inclusive and fun start-up working culture that is committed to helping you flourish, learn and grow as part of our business.

Augmentive is an equal opportunities employer that fosters a culture of diversity and inclusion amongst our staff and partners. We welcome applications from all backgrounds as we continue to grow the business and will give full and fair consideration to all applications regardless of age, disability, gender reassignment, race, religions or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.