Production Assistant

Job Title: Production Assistant (D&AD Awards)

Reports to: Operations Manager

Role: Full time, Fixed-term contract: February-May 2023 (14 ½ Weeks Contract)

Deadline: 16th December 2022

Interviews: December 2022 - January 2023

Location: We are looking for 12 production assistants some of which will be London E2 Office working and some will be hybrid working (one/two days in London per week. Please state your preference at interview.

Salary: £23,000 per annum

Hours: Monday - Friday (9:00am-5:00pm)

Flexibility will be required when working to deadlines and Judging period 6th - 10th May 2023 on-site at The Old Truman Brewery for D&AD Awards Judging

About D&AD

Founded in 1962, D&AD is an organisation that is all about the pursuit of creative excellence within advertising and design - inspiring it, celebrating it and enabling it. A fundamental way of us achieving this is through our world class learning programmes which upskill the current and future workforce.

Whilst our remit focuses on the advertising and design industry there is a broader goal, to demonstrate the positive impact that creativity can have across education, the economy and within society.

Purpose of the Job

The D&AD Awards gather the world's best creative work from across the commercial design, advertising, production and craft disciplines to be judged on more than 260 global creative leaders, practitioners and innovators. We’re looking for an ambitious Production Assistant to join our Awards team, it’ll be your job to help support the administration and delivery of the D&AD Awards and make sure each piece of work submitted by our entrants is of the right standard and requirements to be judged.

Key Responsibilities

Customer Enquiries

Deal confidently and efficiently with incoming and outcoming entry queries

Provide a high level of customer service to entrants

Use the D&AD query database to log and resolve all queries

Ability to work with entrants, find out their needs and objectives and offer support on entry

When required assist the Business Development team to make outbound calls/emails to companies and individuals who may potentially enter the D&AD

Awards Cataloguing

Use the D&AD logging system to record and check entry data

Process and file physical/digital entries

Sort and open packages

Quality check moving image, stills and web/app entries

Edit awards entry media where necessary

Identify and resolve problems with entries, contacting the entrant where necessary

Liaise with operations team and management to resolve complex problem

If necessary support other Production Assistants across the Professional or New Blood Awards during busy periods

Online Judging

Ensure all the entries are processed to the right standard in time for online judging

Liaising with the judges to ensure they understand and complete the online judging process on time

Resolve any issue that may be raised by the judges during the judging process

Keeping management informed of any problems that may arise

Ensure all communication with the judges is consistent and in line with D&AD’s tone of voice

Judging

Quality control; ensure work is accurately prepared and displayed for judging

Assist with the transportation to and set up of work at judging

Support change over of jury sessions and judging rounds

Support and assist jury managers during judging sessions when required

Help resolve any problems and queries

Checking credits (Individual and company names) are accurate and free of errors

Use the D&AD database to check and correct credits and images

Proofread written information if necessary

Key Experience and Skills

Excellent proactive customer service both verbal and writtenThe ability to work both independently and cohesively as part of a team

Strong attention to detail and an ability to be flexible within all work matters

Ability to work effectively under pressure and to tight deadlines

Flexible approach to working hours, especially during judging period

Computer literacy-highly proficient in G Suite and MS Office

Working Knowledge of Adobe CC is desirable but not essential

A second language would be desirable but not essential

Personal Qualities

Comfortable working in a large team

You love to learn and are excited by the prospect of a diverse workload

Strong communication skills

Keen interest in design and advertising

Trustworthy and Reliable

Sense of humour

D&AD is committed to diversity, equality, equity, inclusion and respect for all. Providing a work environment in which all employees are treated with fairness, respect and dignity and which is free of discrimination, victimisation, bullying and harassment. At D&AD we are interested in every individual bringing their ‘Whole Self’ to work and this includes you!

If you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Our privacy statement can be viewed on the D&AD careers page.

Due to the number of applications we receive, we regret that you will not be contacted

unless you are shortlisted for an interview. If you have not heard from us within three weeks of the closing date of your application you should assume that you have not been successful on this occasion.