CLIENT COORDINATOR (FULL-TIME ROLE)
Job Description
Are you interested in illustration, animation and the power of visual storytelling?
We are on the hunt for a new business projects coordinator with excellent organisational skills and a keen interest in visual communications to join the Scriberia team.
You’ll work on an exciting roster of clients spanning consumer brands, big tech, education, healthcare and government. As the first point of contact for new, inbound enquiries, you'll be the lynchpin between the Client Relations and Production teams, supporting the scoping, winning and production of client briefs, from live scribes to distinctive animations, illustrations and infographics that explain, entertain and educate. No two clients are the same.
About You
We’re looking for someone proactive, enthusiastic and outgoing who can demonstrate excellent verbal and written communication, attention to detail, and strong project management skills. You’ll have had a minimum of 2+ years working in a busy, client-facing role (ideally in a B2B environment, but we’re open to applicants looking to expand their experience.)
You should be an excellent communicator with the skills and confidence to build mutual trust and rapport with senior client executives and brilliantly represent Scriberia’s team and services. Demonstrating outstanding organisational abilities, you can manage a busy schedule, effortlessly juggling multiple spinning plates.
Ultimately, you will have a genuine enthusiasm for the work that we do and an understanding of the huge benefits of visual communication.
We would welcome applications from candidates of all ages and backgrounds, including more experienced professionals looking for a new challenge, those looking to apply their skills to a new industry, or individuals returning to the workforce after a career break.
About The Role
The role reports to and is mentored by the Client Relations Director.
Responsibilities
- Be an outward ambassador for the company and the first point of contact for new, inbound enquiries via phone, email or live chat
- Play a pivotal role in explaining the full breadth of Scriberia’s offer and the benefits of using Scriberia as a trusted creative partner on an ongoing basis.
- Coordinate meetings and calls between clients and members of the Production team to ensure all enquiries are handled efficiently and effectively.
- Qualify and convert a pipeline of opportunities from inbound enquiries.
- Maintain our CRM (we use Hubspot - full training provided) with comprehensive client information, ensuring the pipeline of opportunities is always fully up-to-date, providing reports and data where requested.
- Organise detailed quotes, invoicing and project billing forms wherever required.
- Maintain ongoing contact with clients wherever required so deals can be progressed and won.
- Help to measure client satisfaction and act on any feedback to ensure continuous improvements in processes are made.
- Ensure project information is updated, enabling great case study opportunities and client testimonials to make their way to the marketing team.
Essential Skills
- Strong verbal and written communication skills
- Self-motivated with good organisational skills
- Computer-literate
- Outstanding attention to detail
- Multitasking: juggling many tasks whilst keeping a sense of the key priorities
- Flexible and versatile
- Curious and willing to learn
- A friendly and positive attitude
- Willingness to contribute and share knowledge with the wider team
- Ability to remain calm under pressure
- Open to receiving feedback in a constructive way
- An interest in / a desire to learn about visual communication
Other benefits
- Flexible working - we offer flexibility for remote working as long as you are a UK resident and are able to travel to London for occasional team or client meetings. We can also offer flexible working hours to help balance your lifestyle (as long as all work is done in line with team and company needs).
- Holidays - we provide 22 days of holidays pa pro rata + one extra day for your birthday. After a full calendar year in post, holidays will rise by 1 day per each full holiday year in post up to 25 days pa pro-rata (+ your birthday day).
- Wellbeing days - we offer 2 additional days every year for you to proactively recharge your batteries and look after yourself.
- Healthcare - Company Health Insurance Scheme with Benenden Health following successful completion of the probationary period.
- Socials - Regular team social and learning events, as well as summer and winter get-togethers with the wider company.
Need to know
Basic salary £28k-32k pa depending on experience
Probation: 3 months
The start date for this role is ASAP, so please don't delay your application.
The interview process will be in three stages: an initial informal phone call, followed by a relevant skills test and final video or face-to-face interviews with our senior team.
Our commitment to diversity and inclusion
We are proud signatories of Business in the Community's Race at Work Charter, and as such, are committed to taking action that supports ethnic minority career progression and diversity in the workplace. We guarantee an interview to any candidate who identifies as D/deaf, disabled, neurodivergent or as a person of colour, who can demonstrate they have the essential skills and experience required for the role.