Senior Account Manager

We are a London-based comms agency on the hunt for a talented and hard-working Senior Account Manager to join our multi-disciplined and growing team.

This role is fundamental for the smooth running of projects and delivery of briefs on time and on budget, whilst building strong and positive client relationships

Our clients range from start-ups to established global brands across a broad range of categories, and our work varies across design, digital and advertising.

Key Responsibilities:

Building and Maintaining Client Relationships

• Earn the trust of clients - Build a strong rapport with them and take responsibility for the day-to-day client-agency relationship.

Quality Control for Projects

• Uphold creative/design quality - Ensure lead design and creative teams are in the right meetings at the right moments to ensure the highest possible creative outputs.
• Work with the rest of the team to ensure work meets the client’s brief but also that we are pushing back on feedback when it makes sense and at the right times.

Building and Maintaining Internal Relationships

• Be a team player - Building and maintaining strong working relationships across every discipline within the agency.
• Develop clear project briefs - With clear roles, responsibilities, timings and outputs, and ensure all members of the project team are briefed on time to deliver.

Organisation and Project Management

• Process management - Know the Otherway way of running projects inside and out, and work with the broader project teams to ensure best practices for each brief.
• Strong written and verbal communication skills
• Have strong Meeting & presenting management - Develop presentation skills to be able to present internally and to clients with clarity and confidence, and run meetings efficiently and effectively with clear agendas and next steps.
• Be proactive and solutions-focused in the face of project challenges, maintaining a calm and positive outlook throughout.

Business Development and Finance

• Effective management of project budgets in line with agreed scopes of work

About us…

We design brands that redefine categories and culture. Otherway is a design and communications studio with offices in London and New York. We are experts in creating and transforming brands for a new generation, placing them at the heart of culture to connect with audiences in innovative ways.

Our work blurs the line between design and communications, combining bold conceptual thinking with exceptional execution to ensure that every interaction with the brand is meaningful and effective. Based in Primrose Hill, our 55-person multi-disciplined team are all full of smart ideas and a shared purpose to help our clients and ventures succeed.

Our Benefits…

• 25 Days Holiday with an extra day per year to a total of 28 – It's important to take a break and recharge, that's why we offer a generous holiday allowance + all the usual bank holidays
• Plus, office shut down between Christmas & NY – extra time off to spend with friends & family during the festive period which is separate to your holiday allowance.
• Health and wellbeing focus – We offer mental health support through the MYNDUP platform and access to join our cycle to work scheme.
• Healthcare Cash Plan – With our healthcare cover you’ll be able to claim money back for everyday medical costs such as dental, optical and physio costs plus have access to an online GP 24hrs a day
• Charity Volunteer days – supporting charities is really important to us, so we offer all our employees one day per year to volunteer for a charity that’s close to your heart.
• A hybrid structure – we’re in our studio on Tuesday, Wednesday & Thursday and we work from home on Monday & Friday.
• Nursery fees Benefit - For working parents, we’re proud to offer assistance, helping you save on nursery fees. The workplace nursery benefit allows you to save tax and NI on the full cost of your nursery fees each month.
• Travel card loan scheme – we get it, travel can get expensive. Let us help with the commute costs.
• Free Breakfast & snacks – it’s important you are well fuelled for the day, so we've got your breakfast and snacks covered + free lunch every Wednesday
• Dog-friendly office