Senior Account & Project Manager

Join our supportive, friendly and collaborative team in an exciting period of growth. We’re looking for a proactive and creative Senior Account & Project Manager to be the bridge between dynamic clients and our talented designers.

This is a key position in the studio. You’ll be running our larger creative projects and accounts: working with senior clients and making sure we deliver successful, world-class work. As well as that, you’ll have a hand in steering the ship: organising the flow of work through the studio, keeping the team focused and the commercials on track.

We work hybrid remote, with a healthy work-life balance, and regular days each week to get together, connect and collaborate in our sunny studio in central London.

The job

• Own the studio schedule, coordinating with project managers and designers to maintain quality and efficiency of creative work.
• Scope, cost, set up and run larger projects, coordinating with design team.
• Source, commission, and manage external suppliers (freelance designers, copywriters, programmers, developers).
• Ensure projects run to brief and on budget.
• Communicate with clients throughout, managing expectations, pre-empting issues and organising documentation.
• Build strong relationships with key clients, understanding future plans, and how we can support their success.
• Contribute to and own account plans for key clients: outlining growth opportunities for stronger relationships for the business
• Contribute to new business conversations (in conjunction with strat + design heads as necessary). Manage, write and present.
• Mentor junior project manager.
• Maintain studio culture with enthusiasm and energy.

Your knowledge and experience

• Degree or equivalent
• Project management qualification (desirable)
• Project/Studio management software tools: WorkflowMax, Xero, Monday
• Minimum of 5 years’ proven creative agency experience, managing multiple clients, projects and stakeholders as an account or client-facing project manager.

The skills and talent we're looking for

• The ability to create robust, relevant and compelling proposals and plans, built on an understanding of client goals and opportunities for best-in-class creative solutions.
• A passion for client satisfaction, building relationships that will weather any storms, and making decisions that are client-first.
• A love of business metrics, from experience of signing off proposals with clients to forecasting and tracking budgets.
• Good knowledge of our industry and client sectors, and a thirst for developing new accounts and opportunities.
• Confidence, knowledge and experience to overcome unforeseen challenges with creativity and humility.
• Excellent communication skills; the ability to lead and unite teams to deliver high quality work.
• Thrives on adaptability and working in a small, dynamic team.

Whilst the position is hybrid remote, we value and encourage in-person collaboration. Applicants must live a commutable distance to central London.

Without is an independent brand design studio working with the hospitality, leisure and lifestyle brands of tomorrow. We design brands that make a difference, helping clients make the world healthier, tastier and more rewarding – whether it’s re-imagining the local pub, or redefining Mexican food in the UK – by simplifying complex information into original stories that inspire deep, experiential brands.