Senior Account Manager

ABOUT US

Not Actual Size is a collective of creatives and strategists who build respect for brands. We are an independent, employee-owned B Corp, working in partnership with Global brands such as Dove, Sure/Rexona, and Roche.

Our services cover the creative spectrum – from truly social-first content creation to turning unseen insights into campaign ideas. We also never forget the beautiful basics and take pride in crafting product pages or lifestyle shots that truly resonate – for us, every detail matters. Our strategy team works closely with our creative team and client partners, providing data, insights and reporting to influence decisions and boost innovation.

Our approach to work and culture is based on Radical Respect. It is our rebellion against the noise of an ultra-connected world and it means we give obsessive attention to every quietly significant detail in order to boost relevance for our clients, people and society.

Our team has been continually growing and we’re looking for big thinkers, dot joiners and meaning makers to join us – we have big plans for the future and are looking for an ambitious, proactive and experienced Senior Account Manager to help us go to the next level.

ABOUT THE ACCOUNT MANAGEMENT TEAM

The Account Management team leads client relationships and provides highly regarded strategic consultation. They are project leads and orchestrate delivery across mixed discipline teams ensuring all output is produced to the highest standard, delivering to best practice as well as the client brief.

The team are brand guardians – they work with clients as partners, immersing themselves in their brand’s world to provide counsel. They have sound knowledge in all NAS service areas and the latest trends in brand communications in order to effectively guide and grow their accounts.

ABOUT YOU

As a Senior Account Manager, you build solid client relationships founded on mutual trust, openness and respect. You carefully manage stakeholders internally and externally to ensure the best outcomes.

Your project planning and management skills are built on rigour and you never leave a stone unturned when getting to know your client’s world.

You will have 3+ years experience in an account management role at an agency working with well known brands.

You have strong strategic and creative judgement and are most satisfied when delivering exciting creative work that meets client needs.

You are a Senior Account Manager who can:

• Use strategic skills to understand clients’ needs and how the agency can best support them
• Steer and manage client relationships to drive momentum on projects and account goals
• Get to know clients and brands through thoughtful questions and immersion
• Manage intricate stakeholder relationships internally and externally
• Collaborate with specialist teams to plan and accurately scope projects
• Speak confidently about the world of brand communications, social media and digital
• Keep multiple plates spinning across project deliveries and tight timelines
• Ensure rigorous project tracking and management through communication channels, documentation and project management tools
• Communicate effectively to ensure the wider team understands client expectations through excellent written briefs and verbal channels

You are a Senior Account Manager who happens to be:

• A critical thinker who knows very well what good ideas look like, but also whether they are right for each platform
• A good communicator who shines at pitches, but also speaks regularly and efficiently with internal stakeholders to ensure they are updated and aligned on all things related to process, team capacity, resourcing and recruitment
• A mentor that empowers more junior AM/AEs and sets them on a successful career path
• An innovator who keeps abreast of cultural conversations and technological advancements to stimulate reactive proposals relevant for people, clients and the agency
• An adult who loves creativity but also understands business needs and social context
• A tidy team member who uses file-saving and project management tools rigorously - to help cross-team work

You are a Senior Account Manager who has:

• 3+ years experience at creative agencies, in an account management role
• A track-record of solid work across multi channel brands and a range of digital platforms
• Proven experience managing at least one direct report
• Experience working with global brands and complex stakeholders
• A genuine excitement for brand communications
• A passion for our industry and doing good work

WHAT NAS OFFERS

NAS has five values, these should be demonstrated by all NAS team members:

↘ IMMERSE

↘ ENERGY

↘ RIGOUR

↘ OPEN

↘ CARE

We’re proud to offer a range of benefits that help our team thrive personally and professionally.

Alongside 33 days holiday, private health insurance, pension plans, enhanced sick pay, and team lunches and social events, we provide bespoke training packages and weekly cultural listening sessions to fully immerse all employees in the wider industry.

We also offer flexible hybrid working options. Most team members work from our (quite wonderful) office twice a week, but we are happy to discuss what works best for you.

We are a diverse team of creatives, strategists and account managers, and we highly encourage people from all backgrounds to apply. We embrace diversity and believe an inclusive, equitable environment is the key to crafting truly meaningful work.