Studio / Operations Manager
Job Description
Hotel Creative
Hotel is a world-renowned creative studio based in Soho, London. We are known for creating artful and deeply engaging retail and experiences for global sports and fashion brands, but our offering extends to creative strategy, product and campaign conception, multi-media art direction and interior design.
About The Role
We are looking for a friendly, confident, and energetic team player to join our vibrant studio as our Studio / Operations Manager to help create a great environment for our creative team to work in. You’ll need to have experience in managing people processes and either supporting a studio (or office) or as an Operations Manager. There’s a wide variety of tasks to get involved with across operations and human resources, helping set the tone for Hotel’s workplace culture and maximising the day-to-day experience.
Working directly with the Operations Director, you will be a core pillar of our new Operations Team, and will provide a broad range of operations and people services to the business. You’ll be responsible for ensuring that the studio and employees have everything in place to run effectively and smoothly, ensuring delivery of first-class people services. To be successful in this role, you’ll need to be proactive, great with people and an awesome administrator.
You’ll have support from our Studio Assistant, and an external HR Service for guidance and escalated queries. There is also the opportunity to be supported with a CIPD qualification.
To best support our teams, you’ll be required to work from the studio Monday to Friday.
Core Responsibilities
People
+ The primary point of contact for permanent and freelance recruitment across all departments, managing the freelance roster and keeping it up to date with new talent.
+ Assist the Managing Director and external HR support in monitoring, reviewing, and updating all HR policies to ensure compliance with current legislation.
+ Provide general HR administrative support across the employee life cycle, including on-boarding, off-boarding and contract management. Arranging and managing the employee performance process across all departments.
+ Overseeing or supporting the resolution of people issues in line with our culture, values and behaviours.
+ Heading up our internal ‘culture club’ to organise events and socials for the team.
Studio
+ Manage the info and jobs email accounts, so all queries are flagged to the relevant team member or responded to in a timely manner. Spotting new talent and arranging regular intros.
+ Supported by a Studio Assistant, you will manage and oversee all day-to-day studio activities to ensure a well-presented and efficiently run studio. This includes front of house, studio facilities and upkeep, supplies and other administrative duties, e.g. travel booking.
+ Support other operational and administrative tasks as required.
Creative Operations
+ Support the Operations Director in streamlining studio and creative processes.
+ Assist with the final stages of the creative workflow process, making sure project team feedback is captured and regular wash-up meetings are organised.
Person Specification
You will be highly motivated and organised with a can-do attitude and a proactive outlook; you will be demonstrably comfortable working in a fast-paced design studio that prioritises creative excellence whilst servicing demanding clients.
Possessing strong interpersonal skills and capable of interacting confidently with key stakeholders across the functions of the business, from pure creative to client services and leadership. You will thrive in a vocal and collaborative environment.
Essential Requirements
+ 3-4 years of experience in a related role e.g. HR, Operations, Studio or Office Support
+ Keen interest in developing in ‘people/culture’ skills in a creative workplace
+ Strong people skills and excellent at written, in-person and telephone communication
+ Able to demonstate ability to work as part of a fast-paced environment
+ Confident working collaboratively with the whole senior team
+ Be self-motivated with a confident and proactive attitude
+ Excellent organisation and prioritisation skills, including time and calendar management
+ Experience in recruitment processes, directly or as support
+ A high level of office-software skills (e.g. Excel / Word / Keynote)
+ You must have the right to work in the UK without the need for employer sponsorship.
Advantageous
+ Experience working in a creative / design agency environment
+ Some knowledge and/or experience of current and evolving HR policy and practice
+ Experience working in Keynote
Benefits
+ Private Health Care (after 3-month probation period)
+ 25 days paid leave + National Holidays
+ Additional Christmas Break
+ Fun studio environment
+ Free breakfast Mondays and fresh fruit
+ Christmas & Summer parties /Art trips /Weekly DJ set
+ Sponsorship to study for the CIPD accredited HR professional qualification.