Senior Account Manager

How&How are seeking a Senior Account Manager to join our team in London. You will be a natural team leader, have innate organisational skills, acute attention to detail and impeccable communication skills.

As Senior Account Manager, you will be required to support and lead various creative & digital projects. You will have experience working across a range of branding & web development projects, from smaller tasks to complex web builds. You will have excellent relationship skills to manage both internal & external teams and be able to motivate and challenge stakeholders & teammates to get the best results.

You will be able to adapt your approach depending on the audience, and our clients. You’ll be as comfortable thinking big, as you will be obsessing about the details.

Topline: we need a well-rounded, team player to lead & manage projects with amazing organisational skills, meticulous attention to detail and excellent relationship & communication acumen.

Your Responsibilities:

• Lead or support on client and internal projects and the team, being the key contact between the agency and client: informing each team member and client on a regular basis
• Partner with senior clients as their direct contact, helping to build a tight-knit relationship between their team and other stakeholders
• Creating concise, watertight proposals, estimates, schedules and briefs
• Keeping track of budgets and reporting on the profitability and financial performance of projects
• Proactively take responsibility for driving each project & task forward
• Always seek new and innovative ways to develop the work & your team
• Expert ability to plan and strategize at a senior level
• Confidently make decisions and build a persuasive rationale for them, bringing others along the decision-making process
• Guide and motivate people around you including teammates, partners & clients

Your Skills:

• 5+ years of hands-on agency experience in Client Services
• Efficient, detail-oriented, organised, and able to work under tight deadlines
• Team player that’ll fit into our design-driven, collaborative team
• Innate acumen for leading & managing creative brand & digital projects
• Extremely comfortable using project management tools & platforms
• Able to balance day-to-day project deliverables, connecting clients to internal resources they need, always independently prioritise the workload
• Proven experience managing client engagements of all levels
• Very strong interpersonal and communication skills (Fluent in English - both spoken and written)
• Able to be articulate in presenting work and facilitating workshops alongside teammates
• Experience in managing a mix of brand & technology projects across clients, both B2B and B2C

Your Vibe:

• Curious about brands and the positive impact they can have on the world
• Ambitious self-starter who can thrive in ambiguity
• Can-do positivity and optimistic attitude :)

What we offer:

• Salary of £45,000-£55,000 (DOE) + Bonus Opportunities
• Monthly 1-2-1s, 3 month Check-ins and 6 Month Reviews to make sure you have meaningful and regular access to your line managers and mentors
• 39 Day Holiday allocation — 28 days holiday + 8 bank holidays + Christmas shutdown
• Based from our bright and airy London studio, in the heart of Shoreditch with 2 days WFH per week
• Early finish Friday’s
• Open, Equal & Transparent Pay Brackets to mitigate the gender pay gap
• £1,000/year Skills & Training Allowance
• Sabbatical policy of up to 3 months after you've been with us for 2 years
• Cross-Skill Training — Giving you the ability to improve on overall performance with cross training by strengthening one’s skillset. Shadow a teammate to learn a new skill or teach one
• 2 Week Remote Working Opportunities (timezone dependent)
• We’re (almost!) B-Corp Certified, which means our agency meets the highest standards of verified social and environmental performance, public transparency and legal accountability
• Impact Days — as part of our B-Corp initiative, we give you an extra 2 days a year to make an impact and volunteer in a way that means something to you
• Visa Sponsorship - we can help sponsor your Visa in the UK! Currently working on doing the same in the U.S.
• Buddy System — everyone has a buddy to check in with - £20/month per pair to grab a coffee/beer and have a chat. Get to know one another, discuss agency life & help each other
• Maternity & Paternity Packages 🐣

Maternity:

• 90% of your average weekly earnings (before tax) for the first 6 weeks
• 80% for the next 20 weeks (a total of 6 months)
• Statutory after that up to 33 weeks

Paternity:

• 100% of your weekly earnings (before tax) for 4 weeks

We’re How&How, and we’re on a mission to liberate ideas the world deserves.

How&How are a talent-driven, branding agency with offices in London and LA. Since 2020, we’ve been growing a team of the world’s best thinkers, most talented creatives and restlessly curious minds in a collaborative, ego-free culture that nurtures creative ambition and promotes growth.

On the road to B-Corp, we’re proud to be an equal opportunity employer and we’re committed to diversity and inclusion. We don’t discriminate on the basis of race, gender, ethnicity, citizenship, national origin, religion, sexual orientation, age, marital status, disability, or any other legally protected status.

We’re looking for the person—not the job description. If you’d like to be part of our team, we’d love to hear from you. You may be exactly what we’re looking for... we just don’t know it yet ☺